Terms & Conditions
Last Updated: September 2026
These Terms & Conditions (“Terms”) govern your use of the Queen of Hearts Wallcoverings website, requests for quotations, purchases of wallcoverings and related products, private consultations, custom and bespoke design services, and other products or services provided by Queen of Hearts Wallcoverings (“Queen of Hearts,” “we,” “us,” or “our”).
By accepting a quotation or proposal, placing an order, booking a paid consultation, commissioning custom services, or submitting payment after these Terms have been presented or made available in connection with the transaction, you acknowledge and agree that the applicable transaction is subject to these Terms and any additional written terms expressly incorporated into that transaction.
If you do not agree to these Terms, do not accept a quotation or proposal, place an order, book a paid consultation, commission custom services, or submit payment.
1. ONLINE SHOWROOM, QUOTATIONS & ORDER ACCEPTANCE
The Queen of Hearts Wallcoverings website functions as an online showroom. Wallcoverings are not purchased through a standard website shopping-cart checkout. Clients may browse our collections, materials, designs, and services and contact us to request a quotation or discuss a project.
A request for a quotation, sample inquiry, consultation, design discussion, or other preliminary communication does not constitute an accepted order and does not authorize production.
An order is accepted only when Queen of Hearts Wallcoverings confirms the applicable transaction through a quotation, proposal, invoice, order confirmation, written acceptance, or other transaction-specific documentation and all required payment and production information have been received.
Clients are responsible for reviewing the applicable design, colorway, substrate, finish, quantity, dimensions, price, shipping charges, production information, and other specifications before accepting the transaction or submitting payment.
Transaction-specific written terms will control if they expressly differ from these general Terms.
2. CUSTOM & MADE-TO-ORDER WALLCOVERINGS
All Queen of Hearts Wallcoverings wallcoverings are custom produced and made to order specifically for the individual client and project.
We do not maintain pre-manufactured finished wallcovering inventory for ordinary fulfillment. Once an order is accepted, the selected design, colorway, substrate, finish, quantity, dimensions, and applicable specifications are produced specifically for that purchase.
Because each wallcovering order is specially produced, clients are responsible for carefully reviewing all selections, measurements, quantities, specifications, samples, and project requirements before placing an order.
Once an order has entered production, it may not be voluntarily cancelled, changed, or modified except where cancellation or another remedy is required by applicable law.
3. SAMPLES
We strongly encourage clients to purchase and review a physical sample before placing a full wallcovering order.
Digital images and website photographs are provided for general representation only. Computer monitors, mobile devices, photography, lighting conditions, screen calibration, environmental lighting, and individual device settings may affect the appearance of color, texture, scale, sheen, and finish.
Physical samples provide the best available representation of a selected wallcovering before production of a full order.
A client’s decision not to order or review an available physical sample does not make correctly manufactured wallcovering eligible for a voluntary return, exchange, refund, replacement, or credit.
4. COLOR, TEXTURE, SHEEN & MATERIAL VARIATIONS
Queen of Hearts Wallcoverings products may be produced using specialty substrates, inks, finishes, textures, coatings, and manufacturing processes.
Reasonable variations may occur in color, texture, sheen, surface characteristics, printing, and finish between physical samples, digital representations, and finished production.
The selected substrate may also influence the appearance, texture, color, sheen, and overall presentation of a design.
Reasonable variations inherent in specialty substrates, printing, manufacturing, or made-to-order production are not, by themselves, product defects and do not create a contractual right to a return, exchange, refund, replacement, cancellation, or credit, except to the extent a remedy is required by applicable law.
5. SAMPLES, ROLL SIZE & COMMERCIAL ORDERS
Wallcovering samples may be offered in approximately 12.5 × 12.5 inches and 24.5 × 24.5 inches, where available.
Residential wallcoverings are generally sold by the full roll. Unless otherwise specified on the applicable product page, proposal, quotation, invoice, or order confirmation, a standard residential roll measures approximately 25 inches wide by 33 feet long, providing approximately 68 square feet of material.
Commercial wallcovering projects may be subject to a 600-square-foot minimum order requirement, depending upon the product, substrate, manufacturing method, and project specifications.
Commercial wallcoverings may be manufactured as panels, multiple rolls, or another production configuration totaling the required project square footage.
Product-specific dimensions, minimums, specifications, or production requirements stated on the applicable product page, quotation, proposal, invoice, or order confirmation will control if they differ from these general specifications.
6. MEASUREMENTS & QUANTITY RESPONSIBILITY
The client is responsible for providing accurate wall measurements and determining the correct quantity of wallcovering required for the project.
We strongly recommend that all project areas be professionally measured by a qualified wallcovering installer or contractor before an order is placed.
The installer should calculate the required quantity based upon wall dimensions, pattern repeat, match type, ceiling height, trimming requirements, architectural conditions, installation method, and anticipated waste.
As a general guideline, we recommend approximately 10% additional material for standard or plain patterns and approximately 15%–20% additional material for designs involving pattern repeats, half-drop repeats, or more complex pattern matching.
These percentages are recommendations only. Individual projects may require more or less material. The final quantity should be confirmed by the client’s professional installer before ordering.
Any quantity calculation, estimate, or recommendation provided by Queen of Hearts Wallcoverings based upon measurements or information supplied by a client, designer, architect, contractor, or installer is provided as a courtesy only and is not guaranteed.
To the fullest extent permitted by applicable law, Queen of Hearts Wallcoverings is not responsible for shortages, excess material, additional material requirements, or other consequences resulting from inaccurate or incomplete measurements, ordering errors, architectural conditions, pattern-placement decisions, or quantity calculations supplied or approved by the client or the client’s representatives.
7. PROFESSIONAL INSTALLATION
We strongly recommend that all wallcoverings be installed by a qualified professional wallcovering installer experienced with specialty and luxury wallcoverings.
Proper wall preparation, environmental conditions, adhesive selection, handling, trimming, seam placement, pattern alignment, and installation technique are essential to achieving the intended finished result.
The client is responsible for selecting, hiring, and supervising the client’s installer or contractor.
The client and installer are responsible for reviewing all applicable product specifications and installation instructions before installation begins and for determining whether the wall surface, adhesive, environmental conditions, and installation method are appropriate for the selected wallcovering.
To the fullest extent permitted by applicable law, Queen of Hearts Wallcoverings is not responsible for damage, installation defects, appearance issues, or other problems caused by improper wall preparation, unsuitable surfaces, incorrect adhesive, improper handling, cutting or trimming errors, incorrect installation procedures, environmental conditions, installer workmanship, or the acts or omissions of third-party installers, contractors, designers, architects, or other third parties.
8. INSPECTION BEFORE CUTTING OR INSTALLATION
We strongly recommend that all wallcoverings be installed by a qualified professional wallcovering installer experienced with specialty and luxury wallcoverings.
Proper wall preparation, environmental conditions, adhesive selection, handling, trimming, seam placement, pattern alignment, and installation technique are essential to achieving the intended finished result.
The client is responsible for selecting, hiring, and supervising the client’s installer or contractor.
The client and installer are responsible for reviewing all applicable product specifications and installation instructions before installation begins and for determining whether the wall surface, adhesive, environmental conditions, and installation method are appropriate for the selected wallcovering.
To the fullest extent permitted by applicable law, Queen of Hearts Wallcoverings is not responsible for damage, installation defects, appearance issues, or other problems caused by improper wall preparation, unsuitable surfaces, incorrect adhesive, improper handling, cutting or trimming errors, incorrect installation procedures, environmental conditions, installer workmanship, or the acts or omissions of third-party installers, contractors, designers, architects, or other third parties.
9. ALL SALES FINAL — NO RETURNS, EXCHANGES OR VOLUNTARY REFUNDS
All Queen of Hearts Wallcoverings wallcoverings are custom produced and made to order specifically for the individual client and project.
ALL WALLCOVERING SALES ARE FINAL, SUBJECT TO RIGHTS AND REMEDIES THAT APPLICABLE LAW DOES NOT PERMIT THE PARTIES TO WAIVE.
Queen of Hearts Wallcoverings does not offer a voluntary return, exchange, refund, credit, replacement, or cancellation program for correctly produced custom or made-to-order wallcoverings.
Once an order has entered production, it may not be voluntarily cancelled, changed, or modified.
A client’s change of preference, project circumstances, measurement or quantity error, installation scheduling, project cancellation, or decision not to use the merchandise does not create a contractual right to a voluntary return, refund, exchange, credit, replacement, or cancellation.
Claims involving an alleged manufacturing defect, shipping damage, or merchandise materially different from the merchandise ordered are handled under Section 11.
Production lead times and shipment timing are addressed separately under Section 18, PRODUCTION, LEAD TIMES & SHIPPING.
10. CUSTOMER-, INSTALLER- & THIRD-PARTY-CAUSED DAMAGE
Queen of Hearts Wallcoverings is not responsible for damage resulting from customer or third-party handling, improper storage, cutting, trimming, alteration, installation, removal, improper wall preparation, incorrect adhesive, misuse, accident, unsuitable environmental conditions, or the acts or omissions of an installer, contractor, designer, architect, or other third party.
Customer-, installer-, contractor-, or other third-party-caused damage is not a manufacturing defect.
To the fullest extent permitted by applicable law, wallcovering damaged through handling, storage, cutting, trimming, alteration, installation, removal, misuse, or other circumstances not attributable to Queen of Hearts Wallcoverings does not create a contractual right to a refund, return, exchange, replacement, credit, reimbursement, or other compensation from Queen of Hearts Wallcoverings.
10. CUSTOMER-, INSTALLER- & THIRD-PARTY-CAUSED DAMAGE
Queen of Hearts Wallcoverings is not responsible for damage resulting from customer or third-party handling, improper storage, cutting, trimming, alteration, installation, removal, improper wall preparation, incorrect adhesive, misuse, accident, unsuitable environmental conditions, or the acts or omissions of an installer, contractor, designer, architect, or other third party.
Customer-, installer-, contractor-, or other third-party-caused damage is not a manufacturing defect.
To the fullest extent permitted by applicable law, wallcovering damaged through handling, storage, cutting, trimming, alteration, installation, removal, misuse, or other circumstances not attributable to Queen of Hearts Wallcoverings does not create a contractual right to a refund, return, exchange, replacement, credit, reimbursement, or other compensation from Queen of Hearts Wallcoverings.
11. MANUFACTURING DEFECTS, SHIPPING DAMAGE & INCORRECT ORDERS
If merchandise arrives with an apparent manufacturing defect, shipping damage, or materially differs from the merchandise ordered, the client should notify Queen of Hearts Wallcoverings promptly after discovery.
Whenever an alleged issue is reasonably observable before installation, it should be reported before the affected material is cut, trimmed, altered, or installed.
Queen of Hearts Wallcoverings may request photographs of the merchandise and packaging, product labels, order information, shipping information, installation information, samples of the material, or other reasonable documentation necessary to evaluate the claim.
Reporting a claim does not constitute authorization to return merchandise and does not, by itself, establish that the merchandise is defective or that the client is entitled to a particular remedy.
Merchandise may not be returned to Queen of Hearts Wallcoverings without prior written authorization unless applicable law requires otherwise.
Queen of Hearts Wallcoverings reserves the right to reasonably investigate an alleged defect, shipping issue, or incorrect-order claim and determine whether the claimed condition is attributable to manufacturing, fulfillment, shipping, installation, handling, or another cause.
If a claim is substantiated, Queen of Hearts Wallcoverings will provide the remedy, if any, required by applicable law. Where applicable law permits Queen of Hearts Wallcoverings to select among available remedies, Queen of Hearts Wallcoverings reserves the right to select the legally permissible remedy.
Nothing in this Section creates a voluntary return, exchange, refund, replacement, or credit program or guarantees any particular remedy where one is not required by applicable law.
12. PRIVATE WALLCOVERING DESIGN CONSULTATIONS
Queen of Hearts Wallcoverings offers private virtual wallcovering design consultations with the Creative Director at $275 per hour.
The initial consultation is scheduled for one hour. Additional consultation time may be booked in 30-minute increments at the equivalent hourly rate.
Payment is required in full at the time of booking. A consultation is not confirmed or reserved until payment has been successfully received.
Consultation fees compensate Queen of Hearts Wallcoverings for reserved professional time, preparation, creative expertise, and personalized wallcovering guidance.
Consultation services are separate from the purchase of wallcovering and from custom or bespoke design services unless otherwise expressly agreed in writing.
Consultation fees are final and non-refundable once paid, except where otherwise required by applicable law.
The consultation fee applies to the consultation service itself and remains payable whether or not the client subsequently purchases wallcovering or proceeds with a custom or bespoke project.
Clients should provide at least 24 hours’ notice to request a change to a scheduled consultation. One rescheduling may be permitted without an additional consultation fee, subject to availability.
Late cancellations, missed appointments, and no-shows may result in forfeiture of the consultation fee. A new consultation fee may be required before another appointment is scheduled.
A consultation does not constitute a wallcovering order and does not authorize or initiate production.
Any resulting wallcovering purchase, customization, or bespoke design project is a separate transaction and is subject to the applicable quotation, invoice, project agreement, payment requirements, and these Terms.
Consultations are limited to aesthetic, creative, and wallcovering-related guidance and do not constitute architectural, engineering, structural, construction, installation, permitting, building-code, accessibility, medical, therapeutic, or clinical services.
Clients remain responsible for confirming measurements, quantities, site conditions, installation requirements, and technical suitability with the appropriate qualified professional before placing an order.
13. CUSTOM & BESPOKE DESIGN SERVICES
Custom artwork and wallcovering designs created specifically for a client in collaboration with our designers and Creative Director are commissioned specifically for that project.
Payment in full is required before custom design work begins or proceeds unless otherwise expressly agreed in writing.
Design development, creative direction, artwork preparation, revisions, production preparation, and other custom services will not begin until required payment has been received.
Because custom design services involve professional time, creative resources, scheduling, and work specifically allocated to the client, custom design fees are final and non-refundable once the applicable services have been performed or resources have been committed, to the fullest extent permitted by applicable law.
A client’s decision to cancel, postpone, discontinue, change direction, or elect not to use completed or in-progress custom work does not create a contractual right to a voluntary refund or credit for services already performed or resources already committed.
14. CUSTOM DESIGN SCOPE & REVISIONS
The scope of each custom design project may be established separately through a proposal, invoice, written agreement, project brief, order confirmation, or other written communication.
Requests exceeding the agreed scope of work, including additional concepts, substantial redesigns, additional colorways, additional revisions, expedited work, or other services, may be subject to additional fees.
Additional work will not be considered included in the original project scope unless expressly agreed to in writing.
15. CLIENT CONDUCT & RIGHT TO TERMINATE
Queen of Hearts Wallcoverings is committed to maintaining professional, respectful, and productive client relationships.
To the extent permitted by applicable law, Queen of Hearts Wallcoverings may decline, suspend, or terminate a client relationship or professional service because of abusive, threatening, harassing, fraudulent, unlawful, excessively hostile, discriminatory, intimidating, or materially inappropriate conduct; repeated disruptive communications; nonpayment; failure to cooperate with reasonable project requirements; failure to provide information or approvals reasonably necessary for the project; or material breach of applicable terms.
Termination of a client relationship or professional service does not automatically cancel a custom or made-to-order wallcovering order that has already been accepted or entered production. Such orders remain subject to the applicable ALL SALES FINAL provisions and other transaction-specific terms.
Clients remain responsible for amounts properly earned or incurred before termination, including completed work, authorized services, and committed or nonrecoverable third-party costs, to the extent permitted by applicable law.
Any remaining financial obligations or legally required refunds will be determined in accordance with the applicable agreement and law.
16. PAYMENT TERMS
Payment must be made according to the terms stated in the applicable quotation, invoice, proposal, order confirmation, custom design agreement, consultation booking, or other written payment instructions provided by Queen of Hearts Wallcoverings.
The website does not provide a standard wallcovering shopping-cart checkout. Payment for an accepted wallcovering order or professional service is arranged separately through the payment method communicated for the applicable transaction.
Custom design projects require payment in full before work begins unless otherwise expressly agreed in writing.
Wallcovering orders will not enter production until required payment has been received and all information reasonably necessary to produce the order has been finalized.
The client is responsible for applicable taxes, shipping charges, duties, and other charges disclosed in connection with the transaction.
17. PRICING
Prices are subject to change before an order is accepted.
The price applicable to an accepted order is the price confirmed when the transaction is finalized, subject to correction of obvious typographical, technical, or system errors to the extent permitted by applicable law.
Quotes and proposals are valid only for the period specified in the applicable document.
18. PRODUCTION, LEAD TIMES & SHIPPING
All Queen of Hearts Wallcoverings products are custom produced and made to order.
Production begins only after the order has been accepted, required payment has been received, and all specifications, approvals, measurements, quantities, and other information reasonably necessary for production have been finalized.
Production lead times vary according to the size and quantity of the order, number of items, substrate, finish, customization, material availability, printing requirements, manufacturing capacity, quality-control procedures, packaging requirements, and other project-specific considerations.
Large-volume, commercial, bulk, multi-item, custom, or specialty wallcovering orders may have a production lead time of up to approximately eight (8) weeks before the completed order is ready for shipment.
The approximately eight-week period is a production lead time and is part of the normal manufacturing process for qualifying custom and made-to-order projects.
The approximately eight-week production period is not a shipping, carrier-transit, or delivery timeframe and is not, by itself, considered a delay.
Because these products are manufactured specifically for the individual client and project, an order requiring up to the disclosed production lead time does not create a contractual right to a voluntary cancellation, refund, return, exchange, credit, replacement, reimbursement, or other compensation.
Shipping and carrier transit occur only after production is complete and are separate from the production lead time.
Any shipment timeframe stated in a quotation, proposal, invoice, order confirmation, or other transaction-specific communication is based on information reasonably available when the representation is made.
If Queen of Hearts Wallcoverings learns that merchandise cannot be shipped within an applicable represented shipment period, Queen of Hearts Wallcoverings will provide any delay notice, revised shipment information, opportunity to consent to a delay, cancellation option, refund for unshipped merchandise, or other remedy required by applicable law.
Nothing in the ALL SALES FINAL policy eliminates a cancellation or refund right that applicable law does not permit the parties to waive.
After merchandise has been timely placed in the possession of the carrier for delivery, an ordinary carrier, transit, or delivery delay outside Queen of Hearts Wallcoverings’ reasonable control does not, by itself, create a contractual right to a voluntary cancellation, return, refund, exchange, credit, replacement, reimbursement, or other compensation, except where applicable law requires otherwise.
All custom and made-to-order wallcoverings otherwise remain subject to the ALL SALES FINAL provisions of these Terms.
Clients should not schedule installers, contractors, construction deadlines, project openings, or other time-sensitive work until the complete wallcovering order has been received and inspected.
19. SHIPPING & DELIVERY
Shipping and carrier transit begin after production has been completed.
Delivery times following shipment are estimates unless expressly guaranteed in writing and may be affected by the shipping carrier, destination, severe weather, transportation disruptions, or other circumstances outside Queen of Hearts Wallcoverings’ reasonable control.
For purposes of these Terms, shipment occurs when the merchandise is physically placed in the possession of the applicable carrier for delivery.
Clients are responsible for providing complete and accurate delivery information.
Additional shipping, redelivery, storage, address-correction, or related charges resulting from incorrect or incomplete information supplied by the client may be charged to the client where permitted by applicable law.
Clients should inspect packages and merchandise promptly following delivery and notify Queen of Hearts Wallcoverings of apparent shipping damage in accordance with Section 11.
Correctly produced custom and made-to-order wallcoverings are not eligible for voluntary return or exchange after shipment, subject to rights or remedies that applicable law does not permit the parties to waive.
20. ADDITIONAL MATERIAL, PRODUCTION RUNS & REORDERS
Because wallcoverings are manufactured in individual printing and production runs, reasonable variations may occur between separate production runs.
Clients should order the entire quantity required for their project, including appropriate overage, at one time whenever possible.
Queen of Hearts Wallcoverings cannot guarantee that wallcovering produced in a subsequent production run will exactly match material from an earlier production run in color, tone, texture, sheen, printing characteristics, substrate characteristics, or other inherent characteristics.
Additional material ordered at a later date constitutes a separate made-to-order purchase and may differ from material previously produced.
21. INTELLECTUAL PROPERTY
Unless otherwise expressly agreed in writing, all original designs, artwork, patterns, illustrations, concepts, photographs, graphics, product names, branding, website content, and other creative materials owned or created by Queen of Hearts Wallcoverings remain the intellectual property of Queen of Hearts Wallcoverings.
Certain materials displayed or used by Queen of Hearts Wallcoverings may be owned or licensed by third parties and remain the property of their respective rights holders.
Purchasing wallcovering does not transfer ownership of the underlying artwork, design, copyright, trademark, or other intellectual-property rights.
Clients may not reproduce, copy, manufacture, scan, digitize, distribute, resell, modify, create derivative works from, commercially exploit, or otherwise use protected designs or creative materials except as expressly authorized in writing or otherwise permitted by applicable law.
Custom design projects do not automatically transfer intellectual-property ownership to the client unless a separate written agreement expressly provides for such a transfer.
22. WEBSITE CONTENT & PRODUCT REPRESENTATIONS
Queen of Hearts Wallcoverings makes reasonable efforts to provide accurate website and product information.
Product descriptions, photographs, dimensions, specifications, pricing, availability, production information, and other website content may occasionally contain errors or require updates.
We reserve the right to correct inaccuracies and update website information to the extent permitted by applicable law.
Website photographs and digital renderings should not be relied upon as exact representations of physical color, texture, sheen, substrate characteristics, or scale.
Clients are strongly encouraged to review available physical samples before ordering.
Nothing in this Section permits Queen of Hearts Wallcoverings to materially misrepresent a product or transaction or eliminates obligations imposed by applicable law.
23. THIRD-PARTY SERVICES
Our website and business may use independent payment processors, shipping carriers, installers, contractors, manufacturers, production partners, software providers, and other third-party service providers.
To the fullest extent permitted by applicable law, Queen of Hearts Wallcoverings is not responsible for independent acts or omissions of unaffiliated third parties outside our reasonable control.
Nothing in this Section excludes responsibility that applicable law does not permit Queen of Hearts Wallcoverings to exclude.
24. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, Queen of Hearts Wallcoverings will not be liable for indirect, incidental, special, consequential, exemplary, or similar damages arising out of or relating to the purchase, installation, use, misuse, delay, removal, or inability to use our products or services.
To the fullest extent permitted by applicable law, Queen of Hearts Wallcoverings is not responsible for third-party installation charges, removal costs, reinstallation costs, contractor charges, project delays, lost time, loss of use, or other costs or losses resulting from improper installation, handling, storage, cutting, alteration, misuse, inaccurate measurements, incorrect quantities ordered by the client, or acts or omissions of third parties.
The foregoing limitations apply only to the extent permitted by the law applicable to the transaction.
Nothing in these Terms excludes, restricts, or limits any liability, warranty, right, or remedy that applicable law does not permit the parties to exclude, restrict, or limit.
25. FORCE MAJEURE
To the fullest extent permitted by applicable law, Queen of Hearts Wallcoverings will not be responsible for delays or failures in performance caused by circumstances reasonably beyond our control, including natural disasters, severe weather, fire, flood, transportation interruptions, labor disruptions, material shortages, supply-chain interruptions, utility failures, governmental actions, public emergencies, manufacturing disruptions, carrier disruptions, or similar events.
Nothing in this Section eliminates any notice, cancellation, refund, or other right that applicable law makes mandatory.
26. PRIVACY
Personal information submitted through our website or in connection with quotations, consultations, orders, or services is handled in accordance with our separate Privacy Policy.
These Terms do not replace our Privacy Policy or any privacy notices or disclosures required by applicable law
27. CHANGES TO THESE TERMS
Queen of Hearts Wallcoverings may revise these Terms periodically.
The version applicable to a particular transaction will generally be the version presented or made available in connection with that transaction at the time the order or service is accepted, unless applicable law requires otherwise or the parties subsequently agree in writing.
Changes made after a transaction will not retroactively alter the contractual terms governing that transaction except where permitted by applicable law and agreed by the parties where required.
28. GOVERNING LAW, STATE RIGHTS & VENUE
Queen of Hearts Wallcoverings sells and provides products and services to clients throughout the United States.
Except where applicable law requires otherwise, these Terms and any dispute arising out of or relating to these Terms, this website, our products or services, or a transaction with Queen of Hearts Wallcoverings shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law principles.
Consumer-protection, warranty, e-commerce, sales, shipping, disclosure, and other laws may vary by state.
Nothing contained in these Terms is intended to waive, restrict, eliminate, or otherwise deprive a client of any right, protection, warranty, remedy, or defense provided by applicable federal law or by the law applicable to the transaction that cannot lawfully be waived, restricted, or modified by contract.
Where a provision of these Terms conflicts with a mandatory provision of applicable federal, state, or local law, the mandatory provision of applicable law will control only to the extent necessary to resolve that conflict, and the remainder of these Terms will remain in effect.
The application of a client’s state consumer-protection laws does not, by itself, create a voluntary return, exchange, cancellation, or refund policy.
Queen of Hearts Wallcoverings’ ALL SALES FINAL / NO VOLUNTARY RETURNS OR EXCHANGES policy applies to custom and made-to-order wallcoverings throughout the United States to the fullest extent permitted by the law applicable to the transaction.
Nothing in these Terms should be interpreted as providing a contractual right to return custom or made-to-order merchandise when no such right is otherwise required by applicable law.
To the fullest extent permitted by applicable law, any legal action or proceeding arising out of or relating to these Terms, this website, our products or services, or a transaction with Queen of Hearts Wallcoverings shall be brought in a court of competent jurisdiction in the Commonwealth of Massachusetts.
If applicable law gives a consumer a non-waivable right to bring a claim in another jurisdiction or otherwise prohibits enforcement of the foregoing venue provision, that applicable law will control to the extent required.
For transactions involving interior designers, architects, contractors, hospitality businesses, yacht or marine projects, commercial properties, retailers, trade professionals, or other business purchasers, a separately executed proposal, purchase agreement, commercial agreement, or other written contract may establish additional or different terms.
If a separately signed written agreement conflicts with these Terms, the separately signed written agreement will control to the extent of that conflict.
29. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law or, where appropriate, severed to the minimum extent necessary.
The remaining provisions will continue in full force and effect.
30. ENTIRE AGREEMENT
These Terms, together with the applicable quotation, proposal, invoice, order confirmation, custom design agreement, consultation booking terms, Privacy Policy, Refund & Final Sale Policy if incorporated into the applicable transaction, and any other written policy or transaction-specific terms expressly incorporated into the transaction, constitute the agreement between the client and Queen of Hearts Wallcoverings concerning that transaction.
If a separately signed written agreement contains terms that conflict with these Terms, the separately signed written agreement will control to the extent of the conflict.
31. CONTACT INFORMATION
Questions regarding these Terms & Conditions may be directed to:
Queen of Hearts Wallcoverings
info@queenofheartscovering.com
ACKNOWLEDGMENT
By accepting a quotation or proposal, placing an order, booking a paid consultation, commissioning custom design services, or submitting payment after these Terms have been presented or made available in connection with the transaction, the client acknowledges and agrees that the applicable transaction is subject to these Terms and any written terms expressly incorporated into it.
IMPORTANT FINAL-SALE NOTICE
ALL WALLCOVERINGS SOLD BY QUEEN OF HEARTS WALLCOVERINGS ARE CUSTOM PRODUCED AND MADE TO ORDER. ALL SALES ARE FINAL, AND QUEEN OF HEARTS WALLCOVERINGS DOES NOT OFFER VOLUNTARY RETURNS, EXCHANGES, REFUNDS, CREDITS, REPLACEMENTS, OR CANCELLATIONS FOR CORRECTLY PRODUCED CUSTOM OR MADE-TO-ORDER WALLCOVERINGS. THIS POLICY DOES NOT LIMIT ANY RIGHT OR REMEDY THAT APPLICABLE LAW DOES NOT PERMIT THE PARTIES TO WAIVE.